A few months ago in the United States, the Keep Call Centers in America Act of 2025 was filed and it really caused a disturbance on the business process outsourcing (BPO) industry and the Department of Trade and Industry (DTI) here in the Philippines. Recently a member of Congress here in the Philippines filed a resolution to initiate talks with the US to discuss call center reshoring and seek exemptions, according to a BusinessWorld news report.
Coincidentally, the proposed resolution was filed by a Congressman from the province of Cebu where I once worked as a call center agent a very long time ago. I never returned to the call center industry.
To put things in perspective, posted below is an excerpt from the news report of BusinessWorld. Some parts in boldface…
A CEBU legislator filed a resolution on Monday urging the government to initiate talks with the US over plans to bring the call-center industry back from overseas.
The Trade and Foreign Affairs departments should “immediately initiate dialogue” with their US counterparts to seek exemptions for US business process outsourcing (BPO) firms operating in the Philippines, according to Cebu Rep. Vincent Franco D. Frasco, who filed House Resolution No. 386.
“The urgency of the situation demands proactive and high-level diplomatic action and trade engagement to ensure that the interests of Filipino workers and US-affiliated firms operating in the Philippines are protected from the US bill’s unintended economic consequences,” he said, referring to US legislation known as the proposed Keep Call Centers in America Act
The US bill could penalize US companies for outsourcing call center operations by ruling them out for federal grants and loan guarantees. The Philippines call center industry employs about 1.7 million, according to the House resolution.
Mr. Frasco described the US measure as posing a “direct threat” to the stability of the BPO industry and may discourage American firms from setting up shop in the country, leading to job losses and loss of investor confidence.
Let me end this post by asking you readers: What is your reaction to this development? Do you think Congressman Frasco’s proposed resolution will be approved soon? Do you think the DTI will be able to meet with their American counterparts and be able to secure exemptions? Do you think the Keep Call Centers in America Act of 2025 is very dangerous to the BPO industry of the Philippines? How many people in your local community are working in call centers right now? When do you think the Keep Call Centers in America Act of 2025 will be passed by US Congress and be sent to President Donald Trump for final approval?
Here we go again with the perceived challenges related to the tariffs of Trump-led America. This time around the secretary of the Department of Trade and Industry (DTI) pointed to the Trump tariffs which she said raised the risk of products from Asian neighbors getting dumped into the Philippines and potentially harm local industries, according to news article by the Philippine News Agency (PNA).
For the newcomers reading this, the Trump administration had set a series of tariff rates for different nations in Asia. American tariff on Philippines-made products was set at 19% after the big meeting between US President Trump and Philippine President Ferdinand “Bongbong” Marcos, Jr.
It is a known fact that many nations in Asia export their products to the United States but with the new tariffs in effect and the fact that the Philippines has a population of more than one hundred million people, the latter is anticipated to become the dumping ground of Asian products. This development is happening just as the economy of the Philippines will grow by less than 6% this year (click here, here and here). Recently, the US State Department published a report about pervasive corruption being a barrier to investment in the Philippines.
To put things in perspective, posted below is an excerpt from the PNA news article. Some parts in boldface…
The recent increase in the United States’ tariff rates heightened the risk of Asian goods being dumped into the Philippine market, raising the need for more stringent measures to protect local industries, Department of Trade and Industry (DTI) Secretary Cristina Roque said Wednesday.
Roque, in an interview on the sidelines of the Federation of Philippine Industries Inc. Business Summit in Makati City, said they expect increased entry of steel, cement, and garments, among others.
She traced this to the attractiveness of the Philippines as a market, given the country’s large population of over 100 million. She said DTI will work closely with the Bureau of Customs (BOC) to ensure that only registered and properly taxed goods enter the country.
The DTI will also coordinate with local industries to prevent the continued spread of unregistered products in the market.
On Tuesday, personnel from DTI’s Fair Trade Enforcement Bureau seized around PHP2 million worth of substandard construction materials from 24 retailers in Central Luzon as it strengthened its drive against uncertified and unsafe products in the market.
“We need to protect the manufacturing industry of the Philippines. So us, being in government, and us making sure we protect the jobs of the people,” she said.
Roque also noted that although investments continue to pour in, the volume is not what they had expected, thus, the need to boost local industries.
“So, we try to help them resolve whatever issues they have. And then we also at least help them strengthen or level up their businesses,” she explained.
Let me end this post by asking you readers: What is your reaction to this development? Do you think it is only a matter of time before a massive amount of Asian products (originally made for export to America) will arrive in the markets of the Philippines very soon? Did you notice any unregistered or sub-par quality products from overseas already being sold locally? What do you think can the DTI do to protect the local industries and livelihood of many Filipinos?
To put things in perspective, posted below is an excerpt from the GMA Network news report. Some parts in boldface…
The United States Department of State has flagged “pervasive” corruption in the Philippines as among the major barriers to foreign investment in the country.
In its 2025 Investment Climate report, the US State Department said “corruption is a pervasive and long-standing problem in both the public and private sector” in the Philippines.
It also cited the country’s rank of 114th out of 180 countries on Transparency International’s 2024 Corruption Perceptions Index and “remaining around that level since 2019.”
The State Department added that the World Economic Forum also flagged corruption as among the top problematic factors for doing business in the Philippines.
“The Philippines’ complex, slow, redundant, and sometimes corrupt judicial system inhibits the timely and fair resolution of commercial disputes,” it said.
“Foreign investors describe the inefficiency and uncertainty of the judicial system as a significant barrier to investment. Investors often decline to file cases in court because of slow and complex litigation processes and fears of corruption. Stakeholders report an inexperienced judiciary when confronted with cases involving complex issues such as technology or science,” it added.
The State Department also said its embassy in Manila has received multiple reports from US businesses of overly invasive searches, inconsistent customs charges, and solicitations of “facilitation fees” (such as bribes) from some customs officials.
Let me end this post by asking you readers: What is your reaction to this development? Do you think the US State Department’s 2025 Investment Climate report about the Philippines is true and accurate? Are you concerned that the perceived corruption as well as the shocking revelations about the flood control projects scandals are already discouraging foreign investors from investing in the country? Do you think the Trump tariffs will eventually bring down Philippine exports to the United States in the next few months? What do you think the Philippine government should do to wipe out corruption and regain the trust of foreign investors?
During a high-level press conference in the White House, United States President Donald Trump revealed an ambitious new plan to achieve peace not only in the Gaza Strip but also in the Middle East, and already Israeli Prime Minister Benjamin Netanyahu has agreed to it.
To get straight into what happened, watch the official video of the press conference from the White House below. Pay close attention to the details.
It should be noted that during the conference, Trump made it clear that if the Palestinian terrorist group Hamas (which has always been supported by terrorist state Iran and Qatar) rejects the plan, America will support Israel to eliminate the terrorists. Be aware that Hamas never cared for their fellow Palestinians in Gaza as they used them as human shields, and Hamas fed their greed and selfishness using humanitarian aid they snatched for a long time. Hamas, not Israel, is guilty of committing genocide and other crimes against humanity. There clearly is no justification for the Palestinian terrorists to exist the way they are. Hamas has a chance to stop their terrorism and we will find out soon if they will give in or not.
WHAT DID TRUMP SAY AT THE WHITE HOUSE PRESS CONFERENCE? – Trump said that the US would be involved in Israel’s security after the ceasefire agreement.
The president said that if his deal were accepted by Hamas, all of the hostages, living and dead, would be released almost immediately.
Trump intends to end the war itself, and said that he was “hearing that Hamas wants to get this done.”
He also stated that during his meeting with Netanyahu, the Israeli PM clearly stated his opposition to a Palestinian state.
Trump slammed other countries that had “foolishly” recognized a Palestinian state at the UN General Assembly last week.
He noted that if Hamas rejects the deal that Israel has agreed to, he would give Israel the backing to destroy Hamas.
“And if Hamas rejects the deal, which is always possible, they’re the only one left. Everyone else has accepted it, but I have a feeling that we’re going to have a positive answer,” he said. “But if not, as you know, Bibi, you have our full backing to do what you would.“
In addition, he said Israel and others were “beyond very close” to reaching an agreement on ending the Israel-Hamas War in the Gaza Strip.
Trump, standing alongside Netanyahu, said the agreement would involve Arab countries and should help to achieve a broader peace in the Middle East.
“At least we’re at a minimum, very, very close. And I think we’re beyond very close,” Trump told reporters. “And I want to thank Bibi for really getting in there and doing a job.”
Trump affirmed that Israelis want a return to peace and want the hostages home. He also added that there were “many Palestinians who wish to live in peace,” adding that they had a “rough life under Hamas.
Trump stated that he believes Iran will one day become a member of the Abraham Accords.
He concluded his statement by again calling on Hamas to accept his plan, calling it an “extremely fair proposal.”
WHAT DID NETANYAHU SAY AT THE WHITE HOUSE PRESS CONFERENCE? – Netanyahu stated that Trump was Israel’s greatest friend in Washington.
“You are the greatest friend that Israel has ever had in the White House,” the prime minister said, adding that “it’s not even close.”
He also said that Trump’s plan achieves all of Israel’s war aims. Netanyahu outlined his cabinet’s “day after” plan for Gaza and the end of the war.
The objectives included: the disarmament of Hamas, the demilitarization of Gaza, the return of the hostages, Israel maintaining security parameters within the enclave, and the establishment of a peaceful civilian administration in the Gaza Strip.
The prime minister also said that there would be no role for the Palestinian Authority in Gaza until it underwent major transformations.
Netanyahu said that Trump’s plan provides a “realistic path for Gaza.”
WHAT IS TRUMP’S PLAN? – Trump released his plan to end the Israel-Hamas War.
Notably, the statement said that within 72 hours of Israel publicly accepting this agreement, all hostages, alive and deceased, will be returned.
The released statement states that Gaza will be “a deradicalized terror-free zone that does not pose a threat to its neighbors,” and that the enclave will be redeveloped for the citizens of Gaza, “who have suffered more than enough.”
If both sides agree to this proposal, the war will immediately end. Israeli forces will withdraw to the agreed-upon line to prepare for a hostage release. During this time, all military operations, including aerial and artillery bombardment, will be suspended, and battle lines will remain frozen until conditions are met for the complete staged withdrawal.
Once all hostages are released, Israel will release 250 life sentence prisoners plus 1,700 Gazans who were detained after October 7th, 2023, including all women and children detained in that context. For every Israeli hostage whose remains are released, Israel will release the remains of 15 deceased Gazans.
Once all hostages are returned, Hamas members who commit to peaceful co-existence and to decommission their weapons will be given amnesty. Members of Hamas who wish to leave Gaza will be provided safe passage to receiving countries.
For additional insight about the press conference, watch the videos below.
Thank the Lord for this significant development on the part of Israel. President Trump and his team truly have a grand strategy to achieve peace in the Middle East and it involves Gaza (note: Trump previously revealed a Gaza plan) which has long been a hot bed of Islamic terrorists and literally the launch pad of terrorist attacks against Israel. Trump has been able to make peace agreements happen since he returned to the White House and in this year alone, many breakthroughs happened diplomatically, socially and economically.
That being said, it is a must for people to focus on what would happen next after the announcement of Trump’s bold peace plan for the Middle East. You can simply ignore the foolish acts of the corrupted United Nations (UN) and its many member nations who joined the wrong side of history by deciding to recognize a Palestinian state, getting close with terrorist state Iran and walking out of Netanyahu’s UN address. The Gaza and Middle East peace plan revealed by Trump and agreed to by Netanyahu is the one people of faith should focus on and pray to the Lord to make it happen.
I encourage you all to pray to the Lord God in support of Israel, to love and bless the Jewish people, and pray for the peace of Jerusalem.
There is no doubt that United States President Donald Trump and his administration have successfully secured their borders as Homeland Security Secretary Kristi Noem confirmed during a recent cabinet meeting that absolutely zero illegals entered their country over the past three months, according to a Newsmax news report.
Trump’s America not only succeeded in securing the borders, the United States Immigration and Customs Enforcement (ICE) continues to apprehend and deport illegal immigrants with criminal records, other illegal immigrants volunteered to be deported back to where they came from, the safety of the citizens has improved and more citizens have gotten employed this year. Homeland security is working in tandem with the other departments of the government such as Defense, Justice and Immigration. These developments are indeed change that Americans and Trump supports can believe in.
To put things in perspective, posted below is an excerpt from the news report of Newsmax. Some parts in boldface.
The U.S. has gone three straight months without an illegal immigrant entering the country and 1.6 million inside the country have self-deported, Homeland Security Secretary Kristi Noem said Tuesday.
Noem, speaking during a Cabinet meeting that aired live on Newsmax and the Newsmax2 free online streaming platform, thanked President Donald Trump for his support and said that her department is following through on his campaign promise to make America safe again.
“Today, the average family and individual that lives in this country is safer than they’ve been in years because of what you’ve done,” Noem said. “We’ve gone three months in a row now with zero illegal aliens coming into this country.“
Noem also thanked Defense Secretary Pete Hegseth for helping her agency with border enforcement.
“They’re down at the border with us, still helping us keep that border secure and make sure we know who’s coming into this country,” she said. “You’ve arrested and brought to justice hundreds of thousands of illegal aliens, criminals that have perpetuated violence against American people. Sir, you’ve had 1.6 million people voluntarily go home to their home countries that were here in this country illegally. Because of your strong message and you enforcing the law, they decided to go home on their own so that they could come back the right way someday and be American citizens.
“But what I think is one of the most remarkable statistics is that under Joe Biden’s administration, 88% of new jobs went to foreign born individuals. Under your administration, 2.5 [million] Americans have jobs today that they didn’t under the previous administration. And they have those jobs because you created opportunities.
“You made this country safe. You opened up the economy. You enforced the law. Now people can get up and provide for their families and go to work every day and be confident in that.“
Noem also talked about the savings made on the president’s immigration crackdown, noting it cost American taxpayers between $8,000 and $9,000 to support each illegal immigrant “in what they were taking out of our social programs, out of Social Security.”
“You saved this country billions of dollars, about $15 billion just in what those illegal aliens were costing us in social programs,” Noem said. “I’ve cut over 450 different contracts at the Department of Homeland Security. We’re getting rid of corrupt ones, ones that were not efficient for taxpayers, weren’t focused on our mission of keeping us safe. And we’ve also renegotiated and brought in our biggest vendors and said, you have to do better.
“And we’ve saved the taxpayers over $13 billion doing that, as well. So, we’re continuing to be accountable with taxpayer dollars [and] focused on doing the mission of what you’ve committed, and that’s to keep us safe and to make sure we put Americans first.”
Trump appeared pleased to hear Noem’s report, thanking Noem, Hegseth and Tom Homan, his point man for mass deportations and border security.
Wow! What was revealed during the cabinet meeting was indeed a bunch of breakthroughs. The Trump administration is truly progressing with its immigration policies, economic efforts and putting Americans first. 2025 still has a few months left and already the United States is blossoming and has established itself as the shining example of solving the illegal immigration crisis and preventing foreigners from trespassing into the country.
Let me end this piece by asking you readers: What is your reaction to this development? Do you like what the Trump administration is doing with regards to border security, illegal immigration, job creation and the wellbeing of American citizens? Are you still surrounded by people who love illegal immigrants while they keep on attacking the Trump administration for serving the American people? How many people in your local community still follow the Democrats and the Islamo-Leftists?
As far as the University of Asia and the Pacific (UA&P) is concerned, the economy of the Philippines will still grow stronger in the 3rd quarter by 5.8% despite the 19% Trump tariffs, according to a BusinessWorld news report.
To put things in perspective, posted below is an excerpt from the news report of BusinessWorld. Some parts in boldface…
PHILIPPINE economic growth may pick up in the third quarter despite higher US tariffs and “milder” typhoons, the University of Asia and the Pacific (UA&P) said.
“Despite the Trump tariffs, milder typhoon season will help accelerate GDP expansion in Q3 to 5.8%, given a low base in 2024,” it said in its latest The Market Call released on Friday.
If realized, this would be faster than 5.2% in the third quarter of 2024 and 5.5% print in the second quarter. This forecast is also within the government’s revised 5.5% to 6.5% target this year.
“Consumer spending remains strong, aided by low inflation but limited by new US taxes on OFW (overseas Filipino Worker) remittances,” UA&P said.
Inflation cooled to a near six-year low of 0.9% in July as utilities and food costs continued to ease. This brought the seven-month average to 1.7%, slightly below the Bangko Sentral ng Pilipinas’ (BSP) 2-4% target band.
UA&P said government infrastructure spending may also regain momentum in the third quarter. This was after state spending slumped due to the 45-day election ban on public works spending from March 28 to May 12.
UA&P said residential construction will remain subdued due to elevated policy and interest rates.
The Bangko Sentral ng Pilipinas (BSP) has so far lowered borrowing costs by a total of 125 basis points (bps) since it began its easing cycle in August last year. The policy rate now stands at 5.25%.
UA&P said the US dollar rate will “move either way” depending on rate cuts by the BSP and the US Federal Reserve.
“The peso-dollar rate has a fundamental depreciation bias although it will depend much on extent and timing of policy rate cuts by BSP and the Fed,” it said.
Let me end this post by asking you readers: What is your reaction to this recent development? Do you think the economy of the Philippines will be able to grow stronger in the 3rd quarter even though the 19% Trump tariffs are already in effect? Do you see any signs of Philippine exports to America slowing down already?
Remember the big meeting between United States President Donald Trump and Philippine President Ferdinand “Bongbong” Marcos, Jr., over a month ago? A 19% tariff by America on Philippine goods was set and now the government of the Philippines is seeking exemptions specifically for exports of agricultural commodities, electronics, vehicle tires, bags and aircraft parts, according to a BusinessWorld news report.
To put things in perspective, posted below is an excerpt from the news report of BusinessWorld. Some parts in boldface…
THE PHILIPPINES is asking the US to exempt exports of agricultural products and other goods from the 19% tariff imposed by US President Donald J. Trump, a Trade official said on Thursday.
Trade Undersecretary Allan B. Gepty said the government is seeking US tariff exemptions for exports of agricultural commodities, electronics, vehicle tires, bags and aircraft parts.
“We submitted a list of products we asked the US to exempt from the imposed tariff rates, because these are key and complementary items. And some of them, in fact, are not even produced or manufactured there (in the US),” he told senators at a Senate briefing on the tariff set by Washington on Philippine exports.
“The immediate need right now is we want to negotiate for an exemption, because we want to protect our industries whose main export market is the US,” he added.
The US began imposing a 19% tariff on Philippine goods starting Aug. 7.
“We already submitted to the US the products that should be exempted from the reciprocal tariffs,” he said.
Mr. Gepty said about 23% of the country’s total exports to the US are exempted from the 19% tariff.
In June, the United States was the top destination for Philippine-made goods amounting to $1.22 billion, 35.2% higher from the same month a year ago. Around 53% of the Philippines’ total exports to the US were semiconductors and electronics, Mr. Gepty said.
The US has yet to set new global tariffs for semiconductors and pharmaceuticals. Mr. Trump had earlier said he plans to announce higher tariffs on imports of semiconductors, but companies that plan to build manufacturing facilities in the US would be exempted.
“Ninety-nine percent of our semiconductors as of now are still exempted, there’s still no problem” he said. “If the 100% continues, that’s a big problem,” he added.
Mr. Gepty said most of the semiconductors are made by US companies in the Philippines and exported to the US. He noted the higher tariffs would pose problems for the US supply chain, particularly for its defense industry.
Meanwhile, the Philippines has not formally granted zero tariffs on US products, as negotiations over a reciprocal trade agreement remain ongoing, he said.
Let me end this post by asking you readers: What is your reaction to the recent developments? Do you think the Philippines will succeed in getting an exemption from the Trump tariff on key exports?
Welcome back my readers, YouTube viewers and all others who followed this series of articles focused on YouTube videos worth watching. Have you been searching for something fun or interesting to watch on YouTube? Do you feel bored right now and you crave for something to see on the world’s most popular online video destination?
I recommend you check out the following videos I found.
#1 Very In-Depth Retrospective about Saints Row (2006) – Back in 2006, I bought my Xbox 360 console and one of the very first games I bought for it was the original Saints Row. The game exceeded my expectations for a fun-filled open-world experience and in some creative ways, it was more entertaining than the Grand Theft Auto (GTA) games available at the time. Recently, I found what is very clearly the most in-depth and most analytical retrospective video about the game which you must watch now.
#2 The Night Donald Trump Destroyed Hillary Clinton With His Al Smith Dinner Speech – Remember the Al Smith Dinner event of 2016? Al Smith Dinner is the annual white tie dinner held in New York City to raise funds for Catholic charities and it has the notable tradition of having US Presidential candidates as guests every four years. The 2016 edition of the dinner was very memorable because of what Donald Trump said about the wicked Hillary Clinton. Trump’s line of Clinton “pretending not to hate Catholics” drew a lot of reactions and was magnified by the mainstream news media. There is a lot more to be discovered in the video from MAGAMark below.
#3 The Sixth Sense Revisited – When it was first released in cinemas in 1999, The Sixth Sense generated a tremendous amount of word-of-mouth reactions and discussions among local moviegoers. This was because of the twist ending, M. Night Shyamalan’s directing, the intense combination of suspense and fright, and the memorable acting between Bruce Willis and Haley Joel Osment. It’s not surprising that The Sixth Sense became a popular choice of film for YouTubers to make videos of and you can enjoy watching the selected videos below.
#4 Gradius III Revisited – While I played a lot of video games released by Konami, I never ever got to play Gradius III in the arcade nor on game console. Back in the early 1990s, I remember seeing boxes of the Super Nintendo Entertainment System (SNES) version of Gradius III displayed in local game stores but I did not have the money to purchase it. None of my neighbors (with SNES consoles in their respective homes) had it. Eventually, I saw some YouTube videos focused on the old game and you can enjoy watching them below.
#5 Okonomiyaki in Japan – I enjoy eating Okonomiyaki which is a Japanese teppanyaki savory pancake dish consisting of wheat flour batter and other ingredients. In my experience, I have not toured Japan for a very long time and there are lots of places there that cook and serve Okonomiyaki to customers. If you want to see what Okonomiyaki looks like and hot it is cooked, watch the selected videos below.
#6 Entitled Illegal Immigrants – Is your local community still literally flooded with illegal immigrants? There is no doubt that crime is connected with illegal immigration and there are even illegal immigrants who believe they are entitled and cannot be held accountable for wrongdoing. You can see why and learn more by watching the video below.
For the newcomers reading this, the Philippines BPO sector (sometimes referred to simply as the call center industry even though many local firms have gone beyond taking calls) is now a major part of the national economy with more than 1.7 million Filipinos employed, $35 billion in annual export revenues and the United States of America (USA) alone is the single largest market with 2024 export revenues reported at $25 billion (reported by BusinessMirror).
In the Filipino perspective, call centers are very important because they offer a lot of high-paying jobs for Filipinos who badly need employment. The so-called call center effect on local society and economics includes new stores and food vendors opening up nearby, the opening of new convenience stores operating 24/7, the established restaurants nearby serving customers around-the-clock, and the opening of new branches of banks. Of course, the income Filipinos earned from their BPO jobs enabled them to acquire new things, pay their bills, subscribed to digital services, and move into better residences while helping their families make ends meet.
Having been a call center agent myself a very long time ago, I have witnessed such socio-economic developments happen whenever a call center is present and I was in Cebu province.
To put things in perspective, posted below is an excerpt from the news article of the PNA highlighting the reaction of the DTI. Some parts in boldface…
Diversification will help cushion the possible impact of the proposed “Keep Call Centers in America Act,” aimed to protect local jobs by removing federal grants to companies that have call centers outside the United States.
The business process outsourcing (BPO) industry contributes a big part to the Philippine economy, with employment of around 1.4 million in 2024 and revenues of about USD38 billion. Around 70 percent of clients are based in the US.
Department of Trade and Industry (DTI) Secretary Cristina Roque said there are no discussions yet with officials of the Information Technology and Business Process Association of the Philippines (IBPAP) but expressed openness to talk about possible measures to help the sector.
“But for us, (the) DTI, of course, we’ll continue to help the IT-BPO (and) IBPAP businesses in whatever they need from us. Of course, we’ll assist the same way we’ve assisted in the past,” she said.
“We can’t just look at the US as the only market. The world is the market. If you look at their population as compared to the world, it will show you that we should really find other avenues to explore.”
Next, the Information Technology and Business Process Association of the Philippines (IBPAP) confirmed it is still evaluating the potential impact of the Keep Call Centers in America Act of 2025. For insight, posted below is an excerpt from the BusinessWorld report. Some parts in boldface…
THE IT & Business Process Association of the Philippines (IBPAP) said it is still evaluating the potential impact of the proposed Keep Call Centers in America act.
“It talks about US call centers so I really do not know who that will affect with the way that it is worded,” IBPAP President and Chief Executive Officer Jonathan R. Madrid said on the sidelines of an ECCP AI Forum.
“We need to understand it a little bit more. I think I know what their intention is. But I don’t know the likelihood of this passing. Obviously it is something we are monitoring, and with the way that it is worded, we need to study it more,” he added.
Introduced in the US Senate last month, the bill aims to impose restrictions on US firms outsourcing their call center operations.
In particular, the bill, if signed into law, will render employers outsource call center work overseas ineligible for new federal grants or guaranteed loans.
“I am speaking to the American Chamber of Commerce; we are discussing it and we will see. But we are all aligned on how we will manage this,” he said.
“While the bill is still in the early stages of the legislative process, we remain committed to keeping our stakeholders informed, providing timely guidance, and ensuring that the Philippine IT-BPM industry is well-positioned to adapt and thrive in a changing regulatory environment,” he said.
Philippine Institute for Development Studies Senior Research Fellow John Paolo R. Rivera said that the proposed bill poses a “clear risk to the Philippine IT-BPM industry, especially in the call center segment.”
“By restricting access to US federal grants, contracts, and loans for companies that offshore customer service jobs or do not properly disclose them, the bill raises the regulatory and reputational costs for offshore operations,” he said via Viber .
He said the Philippine industry has been evolving beyond voice-based call centers, which are less exposed to call center-specific legislation.
“We now see strong growth in high-value services such as finance, healthcare information management, legal process outsourcing, software development, and data analytics,” he said.
With the US Senate’s proposal to bring back call centers to the US, he said that the Philippines must continue to move up the value chain to reduce exposure to such policies.
“While the bill underscores vulnerabilities in our call center export model, it also reinforces the importance of accelerating investment in high-value, tech-enabled services where the Philippines can maintain global competitiveness,” he added.
Rizal Commercial Banking Corp. (RCBC) Chief Economist Michael L. Ricafort said the bill could be “a potential drag on future growth of the industry.”
For this year, the IT-BPM industry is expected to generate $40 billion in export revenue and increase its workforce to 1.9 million.
To examine the details of the Keep Call Centers in America Act of 2025, click here and here.
Let me end this post by asking you readers: What is your reaction to the recent developments? Do you think the IT-BPM sector of the Philippines has what it takes to protect itself from whatever effects the Keep Call Centers in America Act of 2025 could create if ever it gets signed into law? Do you personally know anyone who is working in a BPO firm or a call center here in the Philippines? What kind of assistance do you think the national government will offer to the IT-BPM sector? Do you think the existing call centers should search for English-speaking clients in England, Ireland, Scotland, Israel and the like?
More than twenty years ago, I had a job at an American call center in Mandaue City, Cebu Province here in the Philippines. Back then, the call center industry of the nation was very young and yet quickly growing in terms of revenues, new foreign investments and new jobs. Today, the Philippines has a large information technology and business process management (IT-BPM) sector.
That being said, America today is quickly reforming under the leadership of President Donald Trump and already business ties and trade relationships have quickly been changing. In the United States Senate (US Senate), a bipartisan bill was formally filed – the Keep Call Centers in America Act of 2025.
To make things clear, I am not taking sides here. I am a citizen of the Philippines who worked for a few months in an American call center a very long time ago and at my age, I have no intention to return to call center work. I am already engaging in a new business that has nothing to do with call centers and business process management. As for how America’s leaders deal with call centers and business processing centers located in different parts of the world, that is their decision to make. It would be interesting, perhaps intriguing, to see how the Philippines IT-BPM sector will adjust if ever the Keep Call Centers in America Act of 2025 becomes a law someday.
To put things in perspective, posted below is an excerpt from the news report of the Manila Bulletin. Some parts in boldface…
The Philippine information technology and business process management (IT-BPM) sector is bracing for the potential impact of a bill in the United States (US) Senate that seeks to end the practice of offshoring among American call centers.
The IT and Business Process Association of the Philippines (IBPAP), the country’s leading IT-BPM group, said the industry is currently monitoring the progress of this proposed legislation.
“At this stage, we are continuing to track developments,” IBPAP told Manila Bulletin.
The proposed Keep Call Centers in America Act of 2025, filed as a bipartisan bill in the US Senate, is aiming to curb offshoring or relocation of business operations from one country to another as it pertains to call center jobs.
In a statement by Arizona Senator Ruben Gallego, a Democrat, he said the bill looks to reverse the continued decline of call center operations in America, driven by the emergence of artificial intelligence (AI) offshoring.
Citing data from the US Bureau of Labor Statistics (BLS), Gallego noted that the American call center industry will lose approximately 150,000 workers by 2033 if such practices persist.
“The Keep Call Centers in America Act would work to reverse this trend by limiting federal benefits to companies that ship call center jobs overseas,” said Gallego, who filed the bill with West Virginia Senator Jim Justice, a Republican.
Under the proposed bill, companies are required to notify the US Department of Labor (DOL) at least 120 days before relocating operations overseas or contracting out call center work to another entity that relocates abroad.
The DOL, meanwhile, will be mandated to maintain a public list of employers that have relocated operations. Companies will remain on the list for five years “unless they return an equal or greater number of call center jobs in the US.”
Call center firms on this list will be ineligible for new federal grants and guaranteed loans and will not be given preference when awarding contracts.
In a CBS News report, Gallego said that aside from supporting the return of domestic jobs, the bill will likewise address consumer concerns when it comes to “security around their private information.”
The bill, if enacted, will cover businesses with either 50 or more full-time employees, or 50 or more employees whose combined work hours total at least 1,500 per week. As such, the measure will impact large-scale call center operations such as those that are currently operating in the Philippines.
Based on a 2023 report by the Ateneo Policy Center, more than 200 US-based firms have invested approximately $7.8 billion to set up operations in the Philippines since 2003.
The proposed Keep Call Centers in America Act could not have come at a worse time, given that the Philippines’ services exports are slowing down.
In a report, Bank of the Philippine Islands (BPI) lead economist Emilio Neri Jr. noted that services exports shrank by 4.2 percent year-on-year in the second quarter of 2025, citing data from the Philippine Statistics Authority (PSA). This followed a 6.3-percent growth rate in the first quarter, which decelerated from a 13.2-percent expansion in the fourth quarter of 2024.
Neri said the services export sector is weighed down by a sharp drop in travel and signs of weakness in the IT-BPM sector.
To examine the details of the Keep Call Centers in America Act of 2025, click here and here.
Let me end this post by asking you readers: What is your reaction to this recent development? Do you know a lot of people here in the Philippines who work in American call centers? Do you seriously believe that if ever the Keep Call Centers in America Act of 2025 becomes a law, it will someday compel American companies to close down its call centers here in the Philippines and create a wave of new job losses? Without American companies and clients, do you think the Philippines IT-BPM sector will shrink dramatically? Do you think the Keep Call Centers in America Act of 2025 will be passed by US Congress and get signed into law by US President Trump?
Author Carlo Carrasco 