public service – Page 17 – Author Carlo Carrasco

Vietnam-based Thien Long to invest almost $3 million in the Philippines

September 2, 2025August 26, 2025carlocarrasco

Recently the Vietnam-based office supplies company Thien Long announced that it will be investing almost $3 million in the Philippines as it is expanding in the Southeast Asian region, according to a news report by VnExpress.

To put things in perspective, posted below is an excerpt from the news report of VnExpress. Some parts in boldface…

Vietnamese office supplies company Thien Long plans to invest US$2.8 million in the Philippines as part of efforts to expand in Southeast Asia.

It will establish the Flex Office Philippines brand to distribute stationary products imported from Vietnam, according to a recent announcement.

In an interview with VnExpress in April, the company’s chairman, Co Gia Tho, had outlined plans to gain a bigger share of the Southeast Asian stationary market.

In recent years the pen and stationery market in the region has been shrinking, with businesses shifting to more profitable industries, offering Thien Long the chance to expand overseas, he said.

Exports currently account for 20% of the company’s sales, and have been growing in double digits over the last decade, reaching VND1 trillion ($38 million) for the first time in 2024.

The management aims to increase this share in the coming years through a “glocalization” strategy, leveraging domestic strengths and adapting them for international markets.

In May, through a subsidiary, it acquired Phuong Nam Cultural Corporation, which operates a chain of nearly 50 bookstores.

The management said the purchase is a strategic step to develop new product categories, particularly toys and lifestyle consumer goods, on which the company has been focusing in recent years.

Let me end this post by asking you readers: What is your reaction to this recent development? Have you ever heard of Thien Long before? Do you think the Vietnam-based office supplies company will succeed with its $2.8 million investment in the Philippines?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

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UA&P Sees Stronger Q3 Economic Growth for the Philippines Despite Trump Tariffs

September 1, 2025August 25, 2025carlocarrasco

As far as the University of Asia and the Pacific (UA&P) is concerned, the economy of the Philippines will still grow stronger in the 3^rd quarter by 5.8% despite the 19% Trump tariffs, according to a BusinessWorld news report.

To put things in perspective, posted below is an excerpt from the news report of BusinessWorld. Some parts in boldface…

PHILIPPINE economic growth may pick up in the third quarter despite higher US tariffs and “milder” typhoons, the University of Asia and the Pacific (UA&P) said.

“Despite the Trump tariffs, milder typhoon season will help accelerate GDP expansion in Q3 to 5.8%, given a low base in 2024,” it said in its latest The Market Call released on Friday.

If realized, this would be faster than 5.2% in the third quarter of 2024 and 5.5% print in the second quarter. This forecast is also within the government’s revised 5.5% to 6.5% target this year.

“Consumer spending remains strong, aided by low inflation but limited by new US taxes on OFW (overseas Filipino Worker) remittances,” UA&P said.

Inflation cooled to a near six-year low of 0.9% in July as utilities and food costs continued to ease. This brought the seven-month average to 1.7%, slightly below the Bangko Sentral ng Pilipinas’ (BSP) 2-4% target band.

UA&P said government infrastructure spending may also regain momentum in the third quarter. This was after state spending slumped due to the 45-day election ban on public works spending from March 28 to May 12.

UA&P said residential construction will remain subdued due to elevated policy and interest rates.

The Bangko Sentral ng Pilipinas (BSP) has so far lowered borrowing costs by a total of 125 basis points (bps) since it began its easing cycle in August last year. The policy rate now stands at 5.25%.

UA&P said the US dollar rate will “move either way” depending on rate cuts by the BSP and the US Federal Reserve.

“The peso-dollar rate has a fundamental depreciation bias although it will depend much on extent and timing of policy rate cuts by BSP and the Fed,” it said.

Let me end this post by asking you readers: What is your reaction to this recent development? Do you think the economy of the Philippines will be able to grow stronger in the 3^rd quarter even though the 19% Trump tariffs are already in effect? Do you see any signs of Philippine exports to America slowing down already?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

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Philippines Seeking US Tariff Exemptions For Agricultural Commodities, Electronics and More

August 31, 2025August 30, 2025carlocarrasco

Remember the big meeting between United States President Donald Trump and Philippine President Ferdinand “Bongbong” Marcos, Jr., over a month ago? A 19% tariff by America on Philippine goods was set and now the government of the Philippines is seeking exemptions specifically for exports of agricultural commodities, electronics, vehicle tires, bags and aircraft parts, according to a BusinessWorld news report.

To put things in perspective, posted below is an excerpt from the news report of BusinessWorld. Some parts in boldface…

THE PHILIPPINES is asking the US to exempt exports of agricultural products and other goods from the 19% tariff imposed by US President Donald J. Trump, a Trade official said on Thursday.

Trade Undersecretary Allan B. Gepty said the government is seeking US tariff exemptions for exports of agricultural commodities, electronics, vehicle tires, bags and aircraft parts.

“We submitted a list of products we asked the US to exempt from the imposed tariff rates, because these are key and complementary items. And some of them, in fact, are not even produced or manufactured there (in the US),” he told senators at a Senate briefing on the tariff set by Washington on Philippine exports.

“The immediate need right now is we want to negotiate for an exemption, because we want to protect our industries whose main export market is the US,” he added.

The US began imposing a 19% tariff on Philippine goods starting Aug. 7.

“We already submitted to the US the products that should be exempted from the reciprocal tariffs,” he said.

Mr. Gepty said about 23% of the country’s total exports to the US are exempted from the 19% tariff.

In June, the United States was the top destination for Philippine-made goods amounting to $1.22 billion, 35.2% higher from the same month a year ago. Around 53% of the Philippines’ total exports to the US were semiconductors and electronics, Mr. Gepty said.

The US has yet to set new global tariffs for semiconductors and pharmaceuticals. Mr. Trump had earlier said he plans to announce higher tariffs on imports of semiconductors, but companies that plan to build manufacturing facilities in the US would be exempted.

“Ninety-nine percent of our semiconductors as of now are still exempted, there’s still no problem” he said. “If the 100% continues, that’s a big problem,” he added.

Mr. Gepty said most of the semiconductors are made by US companies in the Philippines and exported to the US. He noted the higher tariffs would pose problems for the US supply chain, particularly for its defense industry.

Meanwhile, the Philippines has not formally granted zero tariffs on US products, as negotiations over a reciprocal trade agreement remain ongoing, he said.

Let me end this post by asking you readers: What is your reaction to the recent developments? Do you think the Philippines will succeed in getting an exemption from the Trump tariff on key exports?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

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Muntinlupa City Government Prohibits Names and Images of Local Officials on Projects and Programs

August 30, 2025August 21, 2025carlocarrasco

Recently in the progressive City of Muntinlupa, the City Government approved a key ordinance that specifically prohibits putting the names and photos of local officials on local programs and projects of the government, according to a Manila Bulletin news report.

To put things in perspective, posted below is an excerpt from the news article of the Manila Bulletin. Some parts in boldface…

The Muntinlupa City government has passed an ordinance that prohibits putting names and photos of local officials on government-funded infrastructures, programs, and projects.

Ordinance No. 2025-004, also known as the “Anti-Epal Ordinance of Muntinlupa City,” will prohibit the “marking or installation of identifiers such as names, initials, aliases, insignias, logos, images of incumbent government officials on infrastructure, programs, or projects funded by government appropriations.”

It was signed by Mayor Ruffy Biazon after the measure was passed by the Muntinlupa City Council.

One basis of the ordinance is a 2010 memorandum of the Department of the Interior and Local Government that banned the names, initials or photos of government officials on billboards and signages of government programs and properties.

“Elected and appointed government officials have engaged in the practice of displaying their names, logos, insignias, and even photographs on government-funded projects and programs facilitated by their office and administration during their term. In reality, such projects are fully funded by taxes collected from the Filipino people, making this act clearly contrary to the law,” the ordinance noted.

It added, “the City Government of Muntinlupa firmly upholds the principle that all government programs and projects are funded by public money and must not be used as platforms for self-promotion or political propaganda by any public official, and asserts that such acts undermine the integrity of public service and mislead the people.”

Under the ordinance, government officials refer to “any person, appointed or elected to government service at the city or barangay level, whose office is given the authority, privilege or right to identify, administer, implement, coordinate or propose a government program or projects.”

Government project, as used in the ordinance, refers “to all current and future government infrastructure, engineering works and service contracts, and other related and necessary activities such as site acquisition, supply and/or installation of equipment and materials, implementation, construction, completion, operation, maintenance, improvement, repair and rehabilitation, funded from local sources.”

Government program refers to “all current and future government projects providing the delivery of any basic or special services, falling under all programs of social outreach and services, anti-poverty measures, educational, infrastructure, livelihood, and all Other programs that utilize government funding and resources for the provision of giving any tangible or intangible support to the citizenry, and other related and necessary activities or all Muntinlupenos.”

Public works include “the construction, improvement, rehabilitation, repair, restoration, or maintenance of sidewalks, walkways, roads and bridges, irrigation, flood control and drainage, water supply, sanitation, sewerage and solid waste management systems, shore protection, school buildings, hospital buildings, public buildings, public parks, sports facilities, waiting sheds, and lamp posts, which are funded, wholly or partly, through public funds expended by the local government.”

Prohibited acts under the ordinance include “naming after or marking with the initials, alias, insignia, logo, or image of an incumbent elected local government official on government projects or programs funded by public funds; affixing, or causing to be affixed, the name, initials, alias, insignia, logo, or image of any incumbent local government official to a signage announcing a proposed, on-going, or existing public works project funded through government appropriations;” and “installing, or causing to be installed, signage/s announcing the maintenance, rehabilitation, and/or construction of public works crediting any incumbent local elected government official, or bearing his or her name, initials, alias, insignia, logo, or image for the maintenance, rehabilitation, and construction of such public works funded by public funds.”

Also prohibited are “attaching any stickers that contains the name, initials, alias, insignia, logo, or image to property owned or items given away by the city government and barangays that were bought using public funds including but not limited to vehicles, relief goods, supplies, equipment and the like; and putting the image or picture of local officials in business license plates and permits.”

Let me end this post by asking you readers: What is your reaction to this recent development? If you are a resident of Muntinlupa City, are you glad that the City Government approved the anti epal ordinance? Do you think the approved new ordinance will make Muntinlupa a shining example for other cities dealing with pride and vanity of local officials on projects, programs and infrastructure?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

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Philippines Business Process Outsourcing (BPO) Sector and Government React To Keep Call Centers in America Act of 2025

August 28, 2025August 27, 2025carlocarrasco

It is not surprising that both the Business Process Outsourcing (BPO) sector of the Philippines and the Department of Trade & Industry (DTI) reacted to the filing of the Keep Call Centers in America Act of 2025 which was filed in the United States Senate, as reported separately by BusinessWorld, BusinessMirror and the Philippine News Agency (PNA).

For the newcomers reading this, the Philippines BPO sector (sometimes referred to simply as the call center industry even though many local firms have gone beyond taking calls) is now a major part of the national economy with more than 1.7 million Filipinos employed, $35 billion in annual export revenues and the United States of America (USA) alone is the single largest market with 2024 export revenues reported at $25 billion (reported by BusinessMirror).

In the Filipino perspective, call centers are very important because they offer a lot of high-paying jobs for Filipinos who badly need employment. The so-called call center effect on local society and economics includes new stores and food vendors opening up nearby, the opening of new convenience stores operating 24/7, the established restaurants nearby serving customers around-the-clock, and the opening of new branches of banks. Of course, the income Filipinos earned from their BPO jobs enabled them to acquire new things, pay their bills, subscribed to digital services, and move into better residences while helping their families make ends meet.

Having been a call center agent myself a very long time ago, I have witnessed such socio-economic developments happen whenever a call center is present and I was in Cebu province.

To put things in perspective, posted below is an excerpt from the news article of the PNA highlighting the reaction of the DTI. Some parts in boldface…

Diversification will help cushion the possible impact of the proposed “Keep Call Centers in America Act,” aimed to protect local jobs by removing federal grants to companies that have call centers outside the United States.

The business process outsourcing (BPO) industry contributes a big part to the Philippine economy, with employment of around 1.4 million in 2024 and revenues of about USD38 billion. Around 70 percent of clients are based in the US.

Department of Trade and Industry (DTI) Secretary Cristina Roque said there are no discussions yet with officials of the Information Technology and Business Process Association of the Philippines (IBPAP) but expressed openness to talk about possible measures to help the sector.

“But for us, (the) DTI, of course, we’ll continue to help the IT-BPO (and) IBPAP businesses in whatever they need from us. Of course, we’ll assist the same way we’ve assisted in the past,” she said.

“We can’t just look at the US as the only market. The world is the market. If you look at their population as compared to the world, it will show you that we should really find other avenues to explore.”

Next, the Information Technology and Business Process Association of the Philippines (IBPAP) confirmed it is still evaluating the potential impact of the Keep Call Centers in America Act of 2025. For insight, posted below is an excerpt from the BusinessWorld report. Some parts in boldface…

THE IT & Business Process Association of the Philippines (IBPAP) said it is still evaluating the potential impact of the proposed Keep Call Centers in America act.

“It talks about US call centers so I really do not know who that will affect with the way that it is worded,” IBPAP President and Chief Executive Officer Jonathan R. Madrid said on the sidelines of an ECCP AI Forum.

“We need to understand it a little bit more. I think I know what their intention is. But I don’t know the likelihood of this passing. Obviously it is something we are monitoring, and with the way that it is worded, we need to study it more,” he added.

Introduced in the US Senate last month, the bill aims to impose restrictions on US firms outsourcing their call center operations.

In particular, the bill, if signed into law, will render employers outsource call center work overseas ineligible for new federal grants or guaranteed loans.

“I am speaking to the American Chamber of Commerce; we are discussing it and we will see. But we are all aligned on how we will manage this,” he said.

“While the bill is still in the early stages of the legislative process, we remain committed to keeping our stakeholders informed, providing timely guidance, and ensuring that the Philippine IT-BPM industry is well-positioned to adapt and thrive in a changing regulatory environment,” he said.

Philippine Institute for Development Studies Senior Research Fellow John Paolo R. Rivera said that the proposed bill poses a “clear risk to the Philippine IT-BPM industry, especially in the call center segment.”

“By restricting access to US federal grants, contracts, and loans for companies that offshore customer service jobs or do not properly disclose them, the bill raises the regulatory and reputational costs for offshore operations,” he said via Viber .

He said the Philippine industry has been evolving beyond voice-based call centers, which are less exposed to call center-specific legislation.

“We now see strong growth in high-value services such as finance, healthcare information management, legal process outsourcing, software development, and data analytics,” he said.

With the US Senate’s proposal to bring back call centers to the US, he said that the Philippines must continue to move up the value chain to reduce exposure to such policies.

“While the bill underscores vulnerabilities in our call center export model, it also reinforces the importance of accelerating investment in high-value, tech-enabled services where the Philippines can maintain global competitiveness,” he added.

Rizal Commercial Banking Corp. (RCBC) Chief Economist Michael L. Ricafort said the bill could be “a potential drag on future growth of the industry.”

For this year, the IT-BPM industry is expected to generate $40 billion in export revenue and increase its workforce to 1.9 million.

To examine the details of the Keep Call Centers in America Act of 2025, click here and here.

Let me end this post by asking you readers: What is your reaction to the recent developments? Do you think the IT-BPM sector of the Philippines has what it takes to protect itself from whatever effects the Keep Call Centers in America Act of 2025 could create if ever it gets signed into law? Do you personally know anyone who is working in a BPO firm or a call center here in the Philippines? What kind of assistance do you think the national government will offer to the IT-BPM sector? Do you think the existing call centers should search for English-speaking clients in England, Ireland, Scotland, Israel and the like?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

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Street Sweepers Get Free Medical Checkup in Las Piñas City

August 28, 2025August 21, 2025carlocarrasco

Recently in the City of Las Piñas, the City Government conducted the screening and health checkup for street sweepers in order to keep them capable of doing their jobs, according to a Manila Bulletin news report. Mayor April Aguilar was present during the activity.

To put things in perspective, posted below is an excerpt from the Manila Bulletin report. Some parts in boldface…

The city government of Las Piñas conducted screening and an annual checkup for members of Kaagapay street sweepers to keep them healthy while maintaining cleanliness and order around the city.

Las Piñas City Mayor April Aguilar said the annual checkup for the street sweepers is part of the city government’s commitment to give them better health care, especially the elderly and those with limited access to medical services.

Aguilar was present during the medical checkup and was joined by City Environment and Natural Resource Office (CENRO) head Engr. Cesar Perillo and City Health Office (CHO) head Dr. Julie Gonzalez.

She said Kaagapay members were given free medical consultations, laboratory tests, and dental check-ups to help them save on health expenses and provide them with timely medical advice.

Let me end this piece by asking you readers: If you are a resident of Las Piñas City, what is your reaction to this development? Are you glad the City Government is helping the local street sweepers with health-related assistance?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

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Philippines Department of Tourism Condemns Fatal Shooting of Two Japanese Nationals

August 27, 2025August 19, 2025carlocarrasco

As the Philippines continues to experience difficulty attracting foreign tourists, a tragedy struck two Japanese nationals in the City of Manila which led to the Department of Tourism’s (DOT) condemnation of the fatal shooting committed by motorcycle-riding assailants, according to a news article by the Philippine News Agency (PNA).

For the newcomers reading this, Japan accounted for 444,528 visitors in the Philippines for the year 2024 which was a huge growth over the 2023 numbers.

To put things in perspective, posted below is an excerpt from the news article of the PNA. Some parts in boldface…

The Department of Tourism (DOT) on Tuesday strongly condemned the fatal shooting of two Japanese nationals in Manila.

In a statement, the agency extended its sympathies to the families and called on law enforcement agencies to conduct a “swift and thorough” investigation into the incident.

“Tourism, a vital pillar of livelihood for millions of Filipinos, heavily depends on creating and maintaining conditions of peace, safety, and security,” the statement read.

“We note with deep concern that recent events have already prompted advisories from foreign embassies in the country’s top visitor source markets, which could adversely affect tourist confidence and the Philippines’ image as a safe and welcoming destination,” it added.

The DOT is working with relevant agencies, including local governments and stakeholders, to reinforce security measures for visiting foreigners.

“[T]he Department also continues to coordinate with its Regional Offices, local government units, and tourism stakeholders to reinforce protective measures, reassure foreign and domestic visitors, and safeguard the tourism industry that sustains so many Filipino families,” it said.

The two Japanese were shot by motorcycle-riding assailants while exiting a taxi along Malvar Street in Manila on Aug. 15.

The Manila Police District on Monday said one suspect has been taken into custody while another person of interest has been identified in connection with the robbery with homicide.

Let me end this post by asking you readers: What is your reaction to this recent development? Do you think the fatal shooting of the two Japanese nationals in Manila is already heavily damaging the Philippines’ standing as a tourist destination? Do you think that people in Japan are already turned off by the tragedy of August 15?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

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Handheld Radio Units Turned Over to Las Piñas City Barangays

August 26, 2025August 16, 2025carlocarrasco

In preparation for emergency situations, the City Government of Las Piñas – specifically their Disaster Risk Reduction and Management Office (DRRMO) – released handheld one hundred radio units to all twenty barangays, according to a Manila Bulletin news report. The turnover of the units was done at City Hall in the presence of Mayor April Aguilar and Vice Mayor Imelda Aguilar.

To put things in perspective, posted below is an excerpt from the Manila Bulletin report. Some parts in boldface…

The Las Piñas Disaster Risk Reduction and Management Office (DRRMO) has distributed a total of 100 handheld radios to the city’s 20 barangays to enable faster communication during emergencies.

Las Piñas City Mayor April Aguilar led the turnover ceremony, during which each barangay received five units of the communication equipment.

Aguilar said the distribution of handheld radios is part of the DRRMO’s initiative to enhance communication and ensure swift response during emergency situations.

She added that the equipment will help each barangay strengthen its preparedness and improve rapid response to disasters, accidents, and other incidents requiring immediate action.

Let me end this piece by asking you readers: If you are a resident of Las Piñas City, what is your reaction to this development? Do you think the City Government is doing enough to prepare local child development centers for emergency situations?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

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First Aid Kits Distributed to Las Piñas City Child Development Centers

August 24, 2025August 15, 2025carlocarrasco

In preparation for emergency situations, the City Government of Las Piñas distributed first aid kits to the many child development centers around the city, according to a Manila Bulletin news report. Mayor April Aguilar led the distribution.

To put things in perspective, posted below is an excerpt from the Manila Bulletin report. Some parts in boldface…

The city government of Las Piñas distributed first aid kits to all Child Development Centers (CDL) as part of emergency readiness and also as a proactive approach in protecting the city’s children in times of emergency.

Las Piñas City Mayor April Aguilar led the distribution of emergency kits last August 12, at the fourth floor of the Mayor Nene Aguilar Disaster Risk and Reduction Management Building.

Aguilar said the distribution of first aid kits is a project of the DRRMO to keep the CDL ready and keep the children safe in any emergency that may occur. She said the first aid kit contains acetone, alcohol, band aids, blood pressure apparatus, burn ointment, plastic canister, cotton balls, elastic bandage, clean gauze, and others.

The mayor also distributed Certificates of Recognition to all daycare teachers after passing and graduating from basic life support and standard first aid.

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

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Keep Call Centers in America Act of 2025 Causes Disturbance on Philippines Information Technology and Business Process Sector

August 21, 2025August 12, 2025carlocarrasco

More than twenty years ago, I had a job at an American call center in Mandaue City, Cebu Province here in the Philippines. Back then, the call center industry of the nation was very young and yet quickly growing in terms of revenues, new foreign investments and new jobs. Today, the Philippines has a large information technology and business process management (IT-BPM) sector.

That being said, America today is quickly reforming under the leadership of President Donald Trump and already business ties and trade relationships have quickly been changing. In the United States Senate (US Senate), a bipartisan bill was formally filed – the Keep Call Centers in America Act of 2025.

Already, the proposal is already disturbing the information technology and business process management sector of the Philippines as revealed by the Manila Bulletin in its business news report.

To make things clear, I am not taking sides here. I am a citizen of the Philippines who worked for a few months in an American call center a very long time ago and at my age, I have no intention to return to call center work. I am already engaging in a new business that has nothing to do with call centers and business process management. As for how America’s leaders deal with call centers and business processing centers located in different parts of the world, that is their decision to make. It would be interesting, perhaps intriguing, to see how the Philippines IT-BPM sector will adjust if ever the Keep Call Centers in America Act of 2025 becomes a law someday.

To put things in perspective, posted below is an excerpt from the news report of the Manila Bulletin. Some parts in boldface…

The Philippine information technology and business process management (IT-BPM) sector is bracing for the potential impact of a bill in the United States (US) Senate that seeks to end the practice of offshoring among American call centers.

The IT and Business Process Association of the Philippines (IBPAP), the country’s leading IT-BPM group, said the industry is currently monitoring the progress of this proposed legislation.

“At this stage, we are continuing to track developments,” IBPAP told Manila Bulletin.

The proposed Keep Call Centers in America Act of 2025, filed as a bipartisan bill in the US Senate, is aiming to curb offshoring or relocation of business operations from one country to another as it pertains to call center jobs.

In a statement by Arizona Senator Ruben Gallego, a Democrat, he said the bill looks to reverse the continued decline of call center operations in America, driven by the emergence of artificial intelligence (AI) offshoring.

Citing data from the US Bureau of Labor Statistics (BLS), Gallego noted that the American call center industry will lose approximately 150,000 workers by 2033 if such practices persist.

“The Keep Call Centers in America Act would work to reverse this trend by limiting federal benefits to companies that ship call center jobs overseas,” said Gallego, who filed the bill with West Virginia Senator Jim Justice, a Republican.

Under the proposed bill, companies are required to notify the US Department of Labor (DOL) at least 120 days before relocating operations overseas or contracting out call center work to another entity that relocates abroad.

The DOL, meanwhile, will be mandated to maintain a public list of employers that have relocated operations. Companies will remain on the list for five years “unless they return an equal or greater number of call center jobs in the US.”

Call center firms on this list will be ineligible for new federal grants and guaranteed loans and will not be given preference when awarding contracts.

In a CBS News report, Gallego said that aside from supporting the return of domestic jobs, the bill will likewise address consumer concerns when it comes to “security around their private information.”

The bill, if enacted, will cover businesses with either 50 or more full-time employees, or 50 or more employees whose combined work hours total at least 1,500 per week. As such, the measure will impact large-scale call center operations such as those that are currently operating in the Philippines.

Based on a 2023 report by the Ateneo Policy Center, more than 200 US-based firms have invested approximately $7.8 billion to set up operations in the Philippines since 2003.

The proposed Keep Call Centers in America Act could not have come at a worse time, given that the Philippines’ services exports are slowing down.

In a report, Bank of the Philippine Islands (BPI) lead economist Emilio Neri Jr. noted that services exports shrank by 4.2 percent year-on-year in the second quarter of 2025, citing data from the Philippine Statistics Authority (PSA). This followed a 6.3-percent growth rate in the first quarter, which decelerated from a 13.2-percent expansion in the fourth quarter of 2024.

Neri said the services export sector is weighed down by a sharp drop in travel and signs of weakness in the IT-BPM sector.

To examine the details of the Keep Call Centers in America Act of 2025, click here and here.

Let me end this post by asking you readers: What is your reaction to this recent development? Do you know a lot of people here in the Philippines who work in American call centers? Do you seriously believe that if ever the Keep Call Centers in America Act of 2025 becomes a law, it will someday compel American companies to close down its call centers here in the Philippines and create a wave of new job losses? Without American companies and clients, do you think the Philippines IT-BPM sector will shrink dramatically? Do you think the Keep Call Centers in America Act of 2025 will be passed by US Congress and get signed into law by US President Trump?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

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