Tag: consumer protection

GCash Blocks Over 3,200 Merchants Linked To Gambling And Scamming

GCash Blocks Over 3,200 Merchants Linked To Gambling And Scamming

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In a serious attempt to protect its users and restore confidence, digital wallet GCash blocked more than three thousand and two hundred merchants that were linked to illegal online gambling and scamming, according to a news report by the Manila Bulletin.

To put things in perspective, posted below is an excerpt from the news report of the Manila Bulletin. Some parts in boldface…

Digital wallet giant GCash has blocked more than 3,200 merchants found to be linked to illicit activities, including illegal online gambling platforms, as part of its effort to bolster consumer protection.

In a statement, GCash said it has been coordinating with the Cybercrime Investigation and Coordinating Center (CICC) since last year to shut down these merchants’ access to the digital wallet.

By prohibiting their access to the digital wallet, this move prevents illegal operators from misusing the QRPh payment rail, which has been used to lure users to fake GCash payment pages.

Many of these illegal merchants employ deceptive tactics to mislead customers into sending payments to unauthorized accounts. Among the most common schemes is QR masking, where seemingly legitimate QR codes redirect payments to a different account.

Scammers also create fake payment pages that imitate legitimate businesses, as well as pages designed to mimic the official GCash interface to deceive customers and collect unauthorized payments.

GCash said it does not partner with these illegal merchants and operators, noting that they are typically independent entities attempting to route transactions through legitimate digital services.

To enhance consumer protection, GCash deploys proactive monitoring to identify and disable these schemes, which are then reported to authorities and the CICC to support government enforcement efforts.

“Entities attempting to misuse the GCash payment app and QRPh without authorization or are masking QRPh leading to unauthorized transactions are flagged, suspended, and reported to the relevant authorities,” it said.

Currently, GCash has measures in place to detect unauthorized merchant activity before users are scammed, helping maintain service integrity.

Furthermore, it immediately disables links to fraudulent operations and reports suspicious transactions to the CICC and the Anti-Money Laundering Council (AMLC).

 “By proactively blocking unauthorized actors and reporting them to our regulators and authorities, we are helping protect Filipinos and maintain trust in the country’s digital financial ecosystem,” Miguel Geronilla, chief information and security officer of GCash.

As another layer of security, GCash said users should never share their mobile personal identification number (MPIN) or one-time password (OTP), as these details are not required.

Let me end this post by asking you readers: What is your reaction to this recent development? Do you think GCash has done a huge effort to protect its users and other customers? What do you think the scammers and purged merchants will do now that they have been blocked by GCash?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

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Thank you for reading. If you find this article engaging, please click the like button below, share this article to others and also please consider making a donation to support my publishing. If you are looking for a copywriter to create content for your special project or business, check out my services and my portfolio. Feel free to contact me with a private message. Also please feel free to visit my Facebook page Author Carlo Carrasco and follow me on Twitter at  @HavenorFantasy as well as on Tumblr at https://carlocarrasco.tumblr.com/ and on Instagram athttps://www.instagram.com/authorcarlocarrasco

DTI intensifies scrutiny of online sellers who engaged with offering mystery boxes to customers

DTI intensifies scrutiny of online sellers who engaged with offering mystery boxes to customers

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If you are fond of ordering items online, better stay away from those mystery boxes offered to you because the Department of Trade and Industry (DTI) is closely watching online sellers offering those things, according to a Philippine News Agency (PNA) news report.

To put things in perspective, posted below is an excerpt from the PNA article. Some parts in boldface…

The Department of Trade and Industry (DTI) has intensified its scrutiny of online sellers, particularly those offering mystery boxes or parcels, to ensure consumer protection and uphold fair trade practices.

In an interview with Bagong Pilipinas Ngayon Wednesday, DTI Assistant Secretary Amanda Nograles said all online shops selling mystery items are subject to stringent verification procedures requiring them to provide evidence regarding the sourcing of the items they offer on their platforms.

Nograles said sellers must substantiate the items’ origin, demonstrating that they have acquired them through legal means. This could include proof of purchase from valid auctions or confirmation that the items were legally obtained from sources such as the Bureau of Customs (BOC) or through legitimate means like through abandoned parcels or “balikbayan” boxes.

“Kailangan iyong online seller ay makapagbigay ng ganoong ebidensiya; ngayon kung hindi, puwede natin siyang ipa-takedown doon sa platform – we have a good relationship with most online shopping platforms and kapag ni-request po ng DTI, napapakiusapan po natin na tini-takedown iyong mga seller na ganito at nang hindi po makabiktima ng mga consumers natin (The online seller needs to provide such evidence; now if not, we can have them taken down from the platform – we have a good relationship with most online shopping platforms, and when requested by the DTI, we ask them to have such sellers taken down so that they cannot victimize consumers),” she said.

Nograles said the DTI is regularly monitoring online stores.

Some items inside mystery boxes or parcels are illegally sourced, such as stolen products from warehouses, which is against the Anti-Fencing Law, the DTI official said.

The Anti-Fencing Law prohibits the selling of stolen goods or items obtained through illicit means. Both sellers and buyers can be charged if these items were stolen.

The DTI’s move to tighten regulations on online sellers aims to safeguard consumers from potentially fraudulent or unsafe products while also promoting transparency and accountability within the e-commerce sector, Nograles said.

Let me end this piece by asking you readers: What is your reaction to this recent report? Are you concerned that mystery boxes are harmful to consumers who are often looking for the best deals online? Do you think that items placed inside mystery boxes may have been stolen or smuggled? How many times have you availed of mystery boxes offers online?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.

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Thank you for reading. If you find this article engaging, please click the like button below, share this article to others and also please consider making a donation to support my publishing. If you are looking for a copywriter to create content for your special project or business, check out my services and my portfolio. Feel free to contact me with a private message. Also please feel free to visit my Facebook page Author Carlo Carrasco and follow me on Twitter at  @HavenorFantasy as well as on Tumblr at https://carlocarrasco.tumblr.com/ and on Instagram athttps://www.instagram.com/authorcarlocarrasco