Almost 200,000 Maynilad customers based in Muntinlupa and in nearby cities and municipalities to get bill rebates

Several Maynilad customers in Muntinlupa as well as those in the nearby cities and municipalities will soon have rebates on their respective bills which the Metropolitan Waterworks and Sewerage System-Regulatory Office (MWSS-RO) confirmed, according to a Manila Bulletin news report.

For the newcomers reading this, there was a water shortage that affected lots of customers in Muntinlupa City months ago which led the City Government to take action. While it was announced before that Maynilad customers in Muntinlupa would get water bill rebates, this latest development is more significant as it involves almost two hundred thousand customers in the said city and in nearby areas as well.

To put things in perspective, posted below is the excerpt from the Manila Bulletin news report. Some parts in boldface…

More than 198,000 customers of Maynilad Water Services Inc. affected by the prolonged water service interruptions from December to January in Muntinlupa and nearby cities and municipalities will get rebates in their bills.

This was announced by the Metropolitan Waterworks and Sewerage System-Regulatory Office (MWSS-RO) on March 30 during its Public Information Drive on the rebate program for affected Maynilad customers held at the Muntinlupa Sports Complex in Barangay Tunasan.

The forum was attended by MWSS-RO Chief Regulator Patrick Lester Ty, MWSS-RO Deputy Administrator for Technical Regulation Evelyn Agustin, Muntinlupa Mayor Jaime Fresnedi, Muntinlupa City Council’s Majority Floor Leader Raul Corro and representatives from Maynilad.

The MWSS-RO imposed a P63.97 million financial penalty on Maynilad due to the water service interruptions the water company implemented from December to February that affected customers serviced by its Putatan Water Treatment Plant in Muntinlupa, Parañaque, Las Piñas and Pasay; and the cities of Bacoor, Imus and Cavite, and municipalities of Rosario and Noveleta in Cavite.

According to the MWSS-RO, it imposed the penalty on Maynilad as the company “failed to meet its Service Obligation of ensuring the availability of an uninterrupted 24 hour supply of water at seven (7) pounds per square inch (psi) minimum pressure to all connected Customers in its Service Area.”

In her presentation, MWSS-RO’s Agustin said a total of 198,315 customers of Maynilad in the affected areas will each get a bill rebate of P323 that will be reflected in their bills.

The amount of rebate was derived from dividing the P63.97 million penalty on Maynilad by the number of affected customers.

Before the amount of rebate was announced, Fresnedi said he hoped that the presentations during the forum “will clarify many issues regarding these water service interruptions.”

“The MWSS-RO is here, first and foremost, to protect your welfare,” Ty told the participants.

Let me end this piece by asking you readers: What do you think about this newest development? Are you satisfied with the announced details? Does P323 sound like a justified amount? How much money do you spend on water every month?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.


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