Over 200,000 Maynilad customers to get rebates this month

If you are a paying customer of Maynilad who got affected by water service interruptions, then you will be receiving a rebate this month as the Metropolitan Waterworks and Sewerage System-Regulatory Office (MWSS-RO) made a big announcement about rebates for over two hundred thousand customers of the water concessionaire, as reported in a recent GMA Network news report.

To put things in perspective, posted below is the excerpt from the GMA Network news report. Some parts in boldface…

Over 200,000 customers of Maynilad Water Services Inc. in areas served by the Putatan Water Treatment Plants (PWTPs) affected by water service interruptions shall expect a hefty refund in their water bills next month, the Metropolitan Waterworks and Sewerage System-Regulatory Office (MWSS-RO) said Tuesday.

During the public information drive for the affected Maynilad customers, MWSS-RO Technical Regulations Area-Operations Monitoring manager Engr. Joel Dominguez said that the agency “found out during the period December 23 to January 15, there was service level breach in the areas of Parañaque, Muntinlupa, Las Piñas, and Cavite which includes Bacoor, Imus, Noveleta, Rosario, and Cavite City.

“There are actually 222,221 affected customers during the interruption,” Dominguez said.

The said service interruptions was the subject of the MWSS-RO’s investigation which found that Maynilad violated its service obligation of an uninterrupted 24-hour supply in areas served by the PWTPs.

The water concessionaires’ regulator eventually ordered Maynilad to rebate or refund affected customers in the amount of P27.477 million.

The west zone water concessionaire has since agreed on the rebate program and said it would be best for customers to get the details from the public information drive of the MWSS-RO scheduled this week.

During the public information drive, Dominguez said there are two types of service interruptions.

One is those who are receiving intermittent supply, meaning there are a number of hours that customers were rendered with low pressure or no water,” the MWSS-RO official said.

The other type of customers were found to have no water for more than 24 hours,” he said.

Of the total 222,221 accounts or customers affected during the water interruptions, 18,032 accounts were those who experienced no water for more than 24 hours while the bulk or 204,189 were those who experienced intermittent supply.

“We have computed a total penalty for those accounts with no water for more than 24 hours in the amount of P6,794,166.67. Followed by customers with intermittent supply… the computation was P20,673,450.46,” Dominguez said.

The refund shall be reflected in the bills of affected customers next month.

“The rebate for those who were rendered no water for more than 24 hours is at P376.78, while those accounts with intermittent supply of water it’s at P101.30 per water service connection,” Dominguez said.

Let me end this piece by asking you readers: What is your reaction to this new development? If you are a paying Maynilad customer who got affected by water service interruptions in recent times, do you think you are qualified for the rebate of P376.78?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.


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