Muntinlupa City commended for good government services

The Anti-Red Tape Authority (ARTA), a government agency that is focused on a Philippine government that is clean, just, people-centered and highly efficient, recently commended the City Government of Muntinlupa for its good government services, the Manila Bulletin reported recently.

To put things in perspective, posted below is the excerpt from the Manila Bulletin report. Some parts in boldface…

The Anti-Red Tape Authority (ARTA) has commended the Muntinlupa City government for its e-governance innovations and other business-friendly programs.

In an inspection report, ARTA Deputy Director General for Operations Usec. Ernesto Perez lauded the innovations on public service made by the city government through the Business Permits and Licensing Office (BPLO) such as compliance to national standards and automation in business registration processes.

“The Authority would like to express our utmost gratitude for your continuous efforts towards making the government services of your Local Government Unit more efficient, systematic, and productive for all,” said Perez in a letter.

ARTA recently conducted an on-site inspection to validate and monitor the compliance of the Muntinlupa City government on the provisions of Republic Act 11032 (Ease of Doing Business and Efficient Government Service Delivery Act of 2018) that seek to streamline services.

The inspection evaluated the city’s establishment of an electronic Business One Stop Shop (eBOSS), setting up of a Citizen’s Charter and other provisions under RA 11032.

ARTA cited the city’s “outstanding automation efforts” in the local Business One Stop Shop and noted that Muntinlupa has complied with the required automation and has passed inspection

The Muntinlupa City government is the first local government unit to introduce the Single Window Transaction–Modified Business One-Stop Shop, a single-interface business-registration process in which a business permit registration application can be accomplished in up to 15 minutes only.

The city government rolled out the program to implement more efficient governance by creating one-stop-shop access for the delivery of public services, which has been modified and simplified over time.

The article ended stating that Mayor Jaime Fresnedi thanked the ARTA for its feedback on the City Government’s efforts to ease transactions.

Let me end this piece by asking you readers: If you are a Muntinlupa City resident, what do you think about this recent development? How much do you trust the City Government right now when it comes to services?

You may answer in the comments below. If you prefer to answer privately, you may do so by sending me a direct message online.


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