Muntinlupa launches the BEST (Business E-payment System), online business registration as e-governance innovations amid the pandemic

The City Government of Muntinlupa formally introduced a contactless and cashless processing of business applications and payments through the launching of BEST (Business E-payment System), an e-governance innovation amid the COVID-19 pandemic.

In a bid to address the challenges of the pandemic to face-to-face transactions, the City Government, through its partner banks Development Bank of the Philippines and Landbank of the Philippines, formally launched the Business E-payment System (AKA Muntinlupa BEST) yesterday.

The counters where business applicants and taxpayers can do their transactions. (source – Muntinlupa PIO)

Mayor Jaime Fresnedi says the City Government developed the project to adapt to the “new normal” of public service which requires an open government approach and use of digital platforms.

Fresnedi added that through the e-governance initiative, the risk of COVID-19 transmission will also be prevented due to reduced contact of clients and government employees who will process their applications.

Muntinlupa BEST is an online payment alternative that will allow locators in Muntinlupa City to accomplish business permit applications and transactions through any internet-enabled device. Taxpayers can access the online platform via and accomplish transactions including application for New Business Permit, Renewal of Business Permit, Application Status Inquiry, Billing and Payment, and Payment History.

Upon assessment and verification of payment, the Muntinlupa Business Permits and Licensing Office shall endorse an advanced e-copy of the requested permit to the client via email.  The total processing time is shortened to around 30 minutes for applications with complete set of requirements.

Clients can schedule the pick-up of original documents or arrange delivery via courier service. The platform also serves as online portal for transactions processed by the Treasury Office which include application and submission of requirements, acquisition of assessment billing, Order of Payment and e-Payment for the convenience of taxpayers.

Payments can be processed through Bancnet and PESONet partner banks or over-the-counter via ECPAY, Bayad Express and 7-Eleven outlets. Taxpayers can now conveniently pay their taxes at their own time and within the safety of their homes.

Safety protocols and high-tech equipment are on place to ensure a safe environment for everyone. (source – Muntinlupa PIO)

Muntinlupa BEST is facilitated by the city’s BPLO, the Mayor’s Office, the Management Information Systems Office, and the City Treasurer’s Office, Muntinlupa City is a frontrunner in business innovations which include the Single Window Transaction – Muntinlupa Business One Stop Shop. It is an innovative single-interface business registration process consisting of three simple steps with one and the same staff from start to end of the transaction for as fast as fifteen minutes.

Muntinlupa’s initiative in government efficiency has been recognized by the Development Academy of the Philippines (DAP) as one of the best practices in the country.

SWiT-MBOSS qualified as a finalist in the 4th International Best Practice Competition (IBPC) organized by the Asian Productivity Organization. Muntinlupa City shared runner up standing with Texas Instruments (Philippines) and City of El Paso, Texas (USA), while tied as the competition’s champions were Al Jazeera International Catering LLC (UAE) and Dubai Corporation for Ambulance Services (UAE).

Further, Muntinlupa City has been adjudged as one of the winners of the Digital Cities Philippines Awards for Best Practices in eGovernance for Local Government Units. In 2018, Muntinlupa bagged the 2nd place in the Best in eGOV Government Inter-operability (G2G) category for its Budget Management and Monitoring System (BMMS) besting 65 entries from 36 LGUs in the country.

Muntinlupa City is the Philippine Chamber of Commerce and Industry’s Most Business-Friendly LGU in 2017 and 2018.


Latest City Government of Muntinlupa details sourced from their official media release. Some parts were edited for this website.

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